About Us

Simplifying your technology and your business

PICS ITech is a leading technology consulting, systems integration, and managed services firm focused on providing exceptional IT performance for small- and medium-sized businesses in Philadelphia, New Jersey, and New York City.

Our Story

IT managed services and Cybersecurity – it’s what we do.

If you’re a small business and you feel your computer systems and technology needs are getting away from you, we are the company you need to partner with to move your business forward.

About 14 years ago, we were in the same boat. I am a little embarrassed to admit this but we were a software development and consulting company working with manufacturers all over the world and we needed help with our IT! We were mostly working on the UNIX/Linux platforms back then, but Microsoft Windows servers were becoming a bigger part of our day to day lives.

In the blink of an eye, we had over 10 Windows servers running in our data center and not a lot of expertise in-house and no time to keep up with the day-to-day patching and problems.

So we went looking for a company to help us manage our IT, a Managed Service Provider or MSP.

The problem was the companies (yes companies we tried a couple) we hired were terrible. Mostly they had inexperienced techs and didn’t know or care at all about our business, or the impact the downtime was having on our bottom line.

I was so frustrated that I fired them and started our managed services division called PICS ITech.

We started out different than most IT service providers servicing small business because we came from working in the enterprise. In large multi-national companies, you can’t just haphazardly grab a server and try to figure it out. So, from the beginning we knew we needed to do things differently to get the kind of results we and other businesses like us were looking for.

We set out with these goals in mind:

  • Have a system in place that would allow us to service any client with anyone on our team. No silos of data in some technician’s head. Everything would be documented in a system we could share with our clients.
  • Wherever possible, we would create a procedure so that we could complete our work in the same manner with the same predictable results. This would provide our clients with the same quality time after time and would prevent us being reliant on one tech with the keys to the kingdom of our clients.
  • Provide our technicians with a career path so that we could keep them engaged and continuously learning. The average IT person changes jobs every 2 years, we wanted to keep our people much longer.
  • Bring our experience from working in enterprise sized clients to local businesses. Worldwide experience, small town service. Solutions that could help our clients dominate their industries by using technology as a competitive advantage.

Today we are servicing many clients, both local and international, and we still keep these goals top of mind when we look to make any strategic decisions. Our employees come first because we know that if we take care of them, they will take care of our clients. Everyone on the team wants to keep you running and productive and provide you with solutions to advance your company.

Terry Rossi – PICS ITech Co-Founder

Our 25+ years of working with forward-thinking companies like yours in the greater Philadelphia area, affords us the technical expertise and business acumen to help your organization improve efficiency, increase profit and get more out of your technology investment.

We have worked with companies as big as Johnson & Johnson, Dow Jones, and Scosche and as small as your neighborhood heating contractor or CPA firm.

If this sounds like the kind of company you would like to partner with then we would welcome your call.

We build lasting relationships with our clients and feel every company in our market would be better off with the technologies and services we provide.

Awards & Recognition

As a IT outsourced managed services firm, we provide hardware, software, consulting, systems integration and manage services for fixed fee pricing. PICS ITech has the right people, strategy and tools to ensure the success of our customers technology initiatives.

We provide a full range of services needed to direct and deliver a successful solution, including digital transformation, strategic direction, business analysis, IT management, systems design, application development and systems integration.

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For seven consecutive years, PICS ITech has been recognized as one of the World’s Top Managed Services Providers. But our accolades don’t stop there. PICS ITech’s dedication to delivering top-notch technology services has earned awards from these distinguished publications and organizations.

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Annual MSP 501 Identifies Industry’s Best-in-Class Businesses Growing Via Recurring Revenue and Innovation

Read more in the
official press release.

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14th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services.

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13th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services.

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The Channel Company has included PICS ITech in its 2021 Managed Services Provider (MSP) 500 list in the Pioneer 250 category.

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The Channel Company has included PICS ITech in its 2020 Managed Services Provider (MSP) 500 list in the Pioneer 250 category.

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PICS ITech was recognized by the new annual Channel Futures SMB Hot 101 rankings for 2020.

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12th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services.

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Inc. magazine today ranked PICS on the 2019 Inc. 5000 list with three-year revenue growth of 64%

Read more in the
official press release.

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The Channel Company has included PICS ITech in its 2019 Managed Services Provider (MSP) 500 list in the Pioneer 250 category.

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11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services

Read more in the
official press release.

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Best of Biz 2018
112 of South Jersey’s most respected businesses. PICS ITech was the winner in "Computer Service" and "Data Security".

Read more on the
SJ Biz site.

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PICS ITech Named to 2018 CRN Fast Growth 150 List

Read more in the
official press release.

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PICS ITech honored with the 2018 Channel Partners 360⁰ Award

Read more in the
official press release.

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PICS ITech has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list and research for 2018.

Read more in the
official press release.

CRN-MSP2018

The Channel Company has included PICS ITech in its 2018 Managed Services Provider (MSP) 500 list in the Pioneer 250 category.

Read more in the
official press release.

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PICS ITech has been named one of Channel E2E’s Top 100 Vertical Market MSPs in manufacturing for the second straight year!

Read more in the
official website.

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The Channel Company has included PICS ITech in its 2017 Managed Services Provider (MSP) 500 list in the Pioneer 250 category.

Read more in the
official press release.

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We’ve been officially recognized as one of Channel E2E’s Top 100 Vertical Market MSPs in the healthcare, government financial services, and manufacturing industries, among others.

Read more in the
official press release.

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PICS ITech was named Editor’s Choice for “Computer Services” in the Best of Biz 2012 awards, presented by South Jersey Biz Magazine.

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As chosen by readers for a second time, PICS ITech has been tabbed for the Small but Mighty Award by the South Jersey Biz Magazine.

Read more in the
official press release.

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PICS ITech was recognized by the Wharton School of Business as one of the region’s Top 100 Businesses.

Discover why so many businesses are turning to PICS ITech
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