IT managed services and Cybersecurity – it’s what we do.

If you’re a small business and you feel your computer systems and technology needs are getting away from you, we are the company you need to partner with to move your business forward.

About 14 years ago, we were in the same boat. I am a little embarrassed to admit this but we were a software development and consulting company working with manufacturers all over the world and we needed help with our IT! We were mostly working on the UNIX/Linux platforms back then, but Microsoft Windows servers were becoming a bigger part of our day to day lives.

In the blink of an eye, we had over 10 Windows servers running in our data center and not a lot of expertise in-house and no time to keep up with the day-to-day patching and problems.

So we went looking for a company to help us manage our IT, a Managed Service Provider or MSP.

The problem was the companies (yes companies we tried a couple) we hired were terrible. Mostly they had inexperienced techs and didn’t know or care at all about our business, or the impact the downtime was having on our bottom line.

I was so frustrated that I fired them and started our managed services division called PICS ITech.

We started out different than most IT service providers servicing small business because we came from working in the enterprise. In large multi-national companies, you can’t just haphazardly grab a server and try to figure it out. So, from the beginning we knew we needed to do things differently to get the kind of results we and other businesses like us were looking for.

We set out with these goals in mind:

• Have a system in place that would allow us to service any client with anyone on our team. No silos of data in some technician’s head. Everything would be documented in a system we could share with our clients.
• Wherever possible, we would create a procedure so that we could complete our work in the same manner with the same predictable results. This would provide our clients with the same quality time after time and would prevent us being reliant on one tech with the keys to the kingdom of our clients.
• Provide our technicians with a career path so that we could keep them engaged and continuously learning. The average IT person changes jobs every 2 years, we wanted to keep our people much longer.
• Bring our experience from working in enterprise sized clients to local businesses. Worldwide experience, small town service. Solutions that could help our clients dominate their industries by using technology as a competitive advantage.

Today we are servicing many clients, both local and international, and we still keep these goals top of mind when we look to make any strategic decisions. Our employees come first because we know that if we take care of them, they will take care of our clients. Everyone on the team wants to keep you running and productive and provide you with solutions to advance your company.

Terry Rossi – PICS ITech Co-Founder

Our 25+ years of working with forward-thinking companies like yours in the greater Philadelphia area, affords us the technical expertise and business acumen to help your organization improve efficiency, increase profit and get more out of your technology investment.

We have worked with companies as big as Johnson & Johnson, Dow Jones, and Scosche and as small as your neighborhood heating contractor or CPA firm.

If this sounds like the kind of company you would like to partner with then we would welcome your call.

We build lasting relationships with our clients and feel every company in our market would be better off with the technologies and services we provide.