In today's world, businesses with elaborate IT setups have a clear edge over their counterparts. That's why the managed IT market in North America is projected to be worth a staggering $261.5 billion by the end of 2021.
Hiring a Managed service provider or MSP to take over your company’s IT operations is a step in the right direction. However, with the plethora of managed IT companies available these days, it can be hard to find the right one. Picking a random company from the search results page certainly won't do you much good.
If you're having trouble finding the right IT service firm, we're here to help. Join us today as we highlight a few tips on finding the best managed IT company for your business.
Find an IT Support Company That Understands Your Business
The first thing to look for in an IT service provider is an outsourced firm that understands your company. The IT company must understand how your company works. That way, they can fully utilize their skill, knowledge, and resources for your company's benefit.
The IT support company should also show genuine interest in working with your company. This helps them develop the right strategies to ensure your business stays ahead of the pack. Contrary to popular thought, there's no one-size-fits-all IT service for businesses.
Ensure you find a company that understands your broader industry niche and your specific company needs. That’s the only way you can move forward with the managed IT company.
Get References From Your Clients and Business Colleagues
Your current clients and other business associates can point you in the right direction when looking for an MSP. Most of your clients run their own businesses and have had experience with proper IT companies. Clients will be more than happy to refer you to a reputable MSP because they know it will improve your service quality.
You’re more likely to find a good MSP if your clients or colleagues refer you to one. You can rest assured that your company is in good hands.
Check Out Reviews and Testimonials From Previous Clients
Reviews and testimonials give you a clear picture of the company you’re working with. You can learn about the IT firms’ strengths, weaknesses, and how they treat their clients. Have a look at them to learn volumes about the IT company you have in mind.
However, when going through reviews, be wary of reviews that sound overly positive. It’s not uncommon for IT companies to write their own reviews to dupe unsuspecting clients. A much better alternative would be to look at reviews from authority reviews sites like the BBB or Yelp.
Check Whether the IT Company Can Support Your Servers, Workstations and Cloud Services.
Don’t assume that the MSP can support your workstations because maybe they don’t. Maybe the MSP only works with Windows and has no experience with systems that use Linux or macOS. That’s why you should make sure the IT company can support your workstations and servers.
Unless you’re hiring an MSP to establish a new IT setup, it’s crucial to find an MSP compatible with your current systems. Otherwise, you’ll have to completely change your IT setup to work with the IT Service provider, which makes no sense.
How Fast Can They Respond to Company Demands?
Different companies require different levels of support from their managed IT service providers. Some managed IT service providers may not be able to meet your company’s needs. This can be a huge convenience and disrupt essential company processes.
To know whether a company can meet your demands, you can ask them directly or review their service level agreement (SLA). The SLA details stuff like response time, availability, and other important time metrics. Some aspects of an SLA include:
- The company's emergency response time
- How long it takes for online support to arrive
- The time it takes for them to resolve issues
After reviewing the SLA, you should be confident about whether the MSP can meet your company’s IT demands. Remember. The proof is in the pudding; any IT firm should back up its claims with actual figures and stats. MSPs are incredibly beneficial, but only if they can deliver.
How Much Experience Do They Have?
Experience is something you can never overlook when searching for a managed IT company. Experienced IT companies have the necessary skill and knowledge to work with different companies. They also know how to handle unexpected issues and various systems and software.
Do They Outsource Part of Their Services?
Some IT firms may not have the resources to handle specific operations, so they outsource to other companies. This seems okay, but it may not be the best for your company. If you can’t physically operate with individuals handling your IT operations, you best look for another company.
Alternatively, you can inquire what services they outsource and weigh their importance. Don’t let MSPs outsource essential services.
Check the Company’s Pricing
Naturally, you’d like to pay the least amount for managed IT services. However, going for an IT service firm with the lowest offer could work to your detriment. MSPs that charge very low prices have to cut corners to deliver their services and still profit.
That said, it’s also not a good idea to go for the most expensive MSP because it might drain your business financially. The best approach is to find a company that fits within your budget without skimping on it.
You Deserve Nothing but the Best Managed IT Company
The above tips should help you find the best managed IT company for your business. Remember to explore all your options before settling on an IT service provider. A proficient MSP will propel your business to greater heights.
If you need IT help in South Jersey, contact us for professional and expedient managed IT services at affordable rates. We’re the best in South Jersey.