Some business relationships are fairly straightforward. Both parties agree to specific contract details, and there’s really no need for an extended amount of trust between them. Think of your relationship with your copier company. This isn't the case when choosing a managed service provider.
In today’s IT-dependent business environment, making sure your enterprise network operates smoothly is vital for success. Every mission-critical task you perform relies on seamless communications and connections. Without it, your customers, vendors, and employees experience frustrations that can lead to costly turnover and debilitating profit loss.
Have you started to wonder if your hourly IT contractor is fixing your IT problems to the best of his abilities or just band-aiding things to limp you along? Does he seem to be showing up to your work more often, repairing the same issue over and over? We call this model the Break/Fix model.