Our Team

Management Team

Terry Rossi

Co-Founder & Chief Information Officer

The co-founder and CIO of PICS ITech, Terry is highly qualified with over 20 years of IT and business experience. He is certified professional in Microsoft, CISCO, HP and Allworx with a background as a Manager of Technical Support for a large ERP provider.   This valuable experience gives him the expertise he needs to oversee service delivery to our customers, provide VCIO and technical consulting services and drive the business forward, helping us to continually deliver unbeatable service. Terry is a proud member of Infragard.  InfraGard is a partnership between the FBI and the private sector. It is an association of persons who represent businesses, academic institutions, state and local law enforcement agencies, and other participants dedicated to sharing information and intelligence to prevent hostile acts against the U.S.

Terry's hobbies include spending time on the water, boating with his family and keeping abreast of the latest trends in technology.   He is an IPhone guy.


Richard J. Rosenthal

Co-Founder

Richard J. Rosenthal is a co-founder of PICS with over 20 years of ERP & Business System implementation experience. During his extensive career, Rich has successfully managed dozens of ERP implementation projects for multiple verticals and company sizes. Rich currently leads the PICS Enterprise Software Division which includes ERP System implementations as well as supporting a global customer base for PICS's Enterprise Content Management (ECM)/Business Process Management (BPM) solution, DocLib. Rich holds a B.S. degree in Management Information Systems (MIS) and a minor in Economics and is QAD Certified in Manufacturing, Distribution & Financials. Rich is a former Manager of ERP Software provider QAD's Application Support Department. He is an IPhone guy.


Brian Atchison

VP of Business Development

Brian Atchison joined the team in 2009, bringing with him more than 10 years of sales and management experience. He plays an integral part of PICS ITech's growth; acquiring new clients, developing sales initiatives and managing key accounts. Brian has dedicated his career to helping companies with their CRM and Internet marketing efforts using industry-standard solutions, including SalesForce.com, Google Adwords, SugarCRM. Google Local, Joomla, Drupal and Wordpress. In his free time, Brian enjoys active pursuits, including golfing, boating and skiing.  He is an IPhone guy.


Sharon Doele

Controller

Sharon is a CPA licensed in New Jersey with more than 25 years of varied financial and business experience in the professional services, consulting, technology and banking environments. She is committed to the effective and efficient daily performance and results of finance, accounting, human resources and office administration, all while ensuring compliance with applicable state and federal tax laws, GAAP and bank covenants. She maintains membership in the NJSCPA and AICPA, both professional accounting associations. In her free time, Sharon enjoys taking care of her daughter’s horse and grooming at horse shows. She also is an avid NY Giants fan.


Alan Lawson

Service Delivery Manager

With nearly 7 years experience in, service coordination, help desk support, applications support, process improvement, and metrics development, Alan manages the PICS ITech Service Desk. He has a Bachelor’s Degree in Computer Information Systems and will starting on his ITIL certifications this year. Alan enjoys going to the museum, concerts, Sci-Fi, working on the house, and can’t wait to go back to Italy. He is an Android guy.


Michael Procopio

vCIO

Michael Procopio serves as the Virtual Chief Information Officer for PICS iTech. He has been working in the computer and telecommunication field for nearly 20 years.

During this time, he has held a number of leadership positions working as an architect/designer, a Director, an information systems manager, a consultant, a network/system engineer, and as an integration specialist.

He brings his depth of experience, technical skills and management capabilities to his position. Combining leading-edge business strategy and IT knowledge, to develop efficient and effective solutions that keep businesses one-step ahead. He wants to continue to provide owners with the communications products and services that connect them to what’s important in their lives.

Michael is an Apple guy.


Service Delivery Team

Andrew K.

VCIO

Andrew is a high level technician, proficient in a variety of technologies and solution with over a decade of experience in the IT industry. Andrew has worked to develop and utilizes a comprehensive methodology and approach to provide customers a resource in achieving a competitive advantage in their specific industry or vertical by employing IT solutions. In his free time, Andrew enjoys watching the local Philly sports teams, especially the Flyers and Eagles, and spending time with his family and friends. He is an IPhone guy.


Dan N.

Accounting

Dan specializes in Accounts Payable and Accounts Receivable management. He has over ten years of bookkeeping and general Accounting experience in the IT field. Dan also handles the day-to-day duties of Office Manager. He’s a graduate from Brookdale College, and was a Dean List student earning a Degree in Business Management. Dan’s hobbies include playing golf, softball, tennis, and watching Major League Baseball.


Dexter D.

Remote Systems Engineer

Four years in the IT industry as a regional IT specialist and subject matter expert has armed Dexter with an impressive variety of skills and expertise, covering application and desktop support, network level support; Windows Server, active directory, group policy, exchange, backup and disaster recovery, Viper anti-virus and RAID technology. In his spare time, Dexter enjoys reading tech magazines for PC hardware updates as well as playing sports and watching movies and concerts.


Don K.

Service Board Dispatch/ Technical Support

Twelve years of industry experience and a background as a webmaster, Web developer, technical support specialist and sales & customer service representative has provided Don with a wealth of IT knowledge. Don's role includes distributing service tickets to the technical team, providing technical support for PICS ITech's customers, webhosting customers, providing Internet connectivity to customers and administering and maintaining Linux and Windows hosting servers. Don's hobbies include SCUBA diving in remote locations, with his favorite dive spots being Truk Lagoon and Palau.  He is an Android guy.


Erik B.

Systems Administrator

Erik joins the PICS ITech team with more than 15 years of technology experience. Erik holds a Bachelor of Business Administration in Management and is a certified VMware and Project Management professional. Erik is passionate about delivering the highest levels of quality, support and continual improvement process. Erik is a family man, with devotion to his beautiful wife Britt and proud father of daughter Maeve and son Kellan.


Gareth E.

Engineer

Gareth has 8 years of experience working in IT, focusing on hardware and system deployment. He has worked on large scale PC deployments at Albuquerque Public Schools and Eclipse Aerospace, and has experience planning and implementing comprehensive hardware refresh and replacement programs, automating software installation and operating system builds to assure client systems are configured reliably and consistently. Gareth is a technology enthusiast who takes part in Microsoft's "Windows Insider" program testing new preview builds of Windows and other software, and builds and upgrades computer hardware in his spare time. In his free time, Gareth also enjoys visiting the zoo and museums with his young son.


Jim D.

Inside Sales Manager

Jim is the first point of contact for our prospective customers, initiating contact and organizing face-to-face meetings. With 11 years of experience in the IT industry, a certification in sales management from the American Management Association and experience as a Plant Manager, Sr. vice president and CEO, Jim is the ideal candidate to help build PICS ITech's reputation as an industry leader. Away from the office, Jim indulges in warm water SCUBA diving and photography.


Kent C.

Sr. System Engineer

Kent has over 18 years of diversified IT industry experience, as well as experience in project management, office relocations and customer training. His extensive experience in Microsoft server, network and email technologies compliment his diagnostic and troubleshooting capabilities. Kent’s role in project management and customer support is vital to providing top notch service to PICS ITech’s customers. In his personal time, Kent enjoys traveling with his wife, watching motorcycle and F1 racing, the NJ Devils and riding his Harley.  He is an Android guy.


Mark S.

Systems Engineer/Desktop Support

With nearly 10 years experience in IT and helpdesk troubleshooting, Mark is one of our front line technicians. With a diverse array of talents and interests that include desktop & application support, server administration, network design, database administration, as well as business process management and problem solving. Mark is well poised to assist in a broad array of situations. In his free time Mark enjoys camping, hiking, and playing backyard sports. He is an Android guy.


Ryan M.

Engineer

Ryan has been in IT for nearly 8 years, providing consultation services, desktop support, system administration and working diligently to maintain client systems in a variety of environments both large and small. With great passion for current mainstream technology, he has a wide skill set that ranges among Windows server, Mac OS, virtualization, network implementation and database support. Ryan’s hobbies include, local musician, health and fitness, technology and the outdoors.